USER EXPERIENCE FAIL: Chronicles part V

9 04 2011

Rampant Encryption Services – Password Madness

My work requires me to remember somewhere around 8 different sets of user names and passwords, depending on whether I’m logging into my machine, accessing my email, logging my hours, checking the corporate website, accessing remote webmail, logging into my instant messenger, etc.  I even have a password for a site that I have to go to in order to reset my corporate password every 90 days.  I have no idea what most of these passwords are, and – though I’m sure I’ve got them written down in various places strewn about the lab – I am forced to nervously rely on luck or tedious trial and error.  Hence, I rarely use any of my company’s services that are not absolutely imperative, such as logging into my machine and using my email.   This prohibits me from accessing the corporate web page, acquiring assets from the designer’s internal blog, and learning about company benefits and programs.  It’s an inconvenience, but no more of an inconvenience than the embarassment caused by admitting failure to access the “fundamental” resources, taught to every employee during orientation training.   I’ve gone a year at the company – to admit log-in failure at this point would mean that I’ve gone a year having never logged into or utilized the aforementioned services.  How is that possible, they might think?  Well, I can tell you first hand, it is.  It fucking IS.
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